Cancellation and Refunds

1. Cancelling

• You can cancel at any time. There is no cancellation fee.
• The subscription is paid one month at a time. If you do not pay again, it simply ends. Your access continues until the end of the month you already paid for.
• To close your account and have your data deleted, write to wagenieinfo@gmail.com.

2. Refunds

• First payment. If you ask within 7 days of your first payment, we refund it in full.
• Later months. A month that has already started is not refunded. You can cancel before the next payment.
• Charged by mistake. If you were charged twice, or charged an amount that is not the price, we refund the extra amount in full.
• Meta and AI charges. WhatsApp message charges are billed by Meta, and AI usage by your AI provider. We cannot refund those.

3. How to ask for a refund

Email wagenieinfo@gmail.com with your receipt number (it looks like WAG-000123, and you can find it under Settings, Billing). We will reply within 3 business days.

4. How long a refund takes

Refunds go back to the way you paid, through Razorpay. Banks and card companies usually take 5 to 7 business days to show the money.

5. Payment failed but money left your account

Sometimes a payment fails after the bank has already taken the money. In that case the bank or Razorpay normally returns it automatically within 5 to 7 business days. If it does not, write to us with the payment reference and we will help you trace it.