Getting started What WAGenie is
What WAGenie is
One place to talk to your customers on WhatsApp, send offers, take orders and collect payments.
What it does
WAGenie is a WhatsApp CRM. Your whole team answers customers from one WhatsApp number, in one shared inbox.
Around the inbox you get your contacts, broadcasts to the right people, automations, your products, orders and payment links. What a customer does in the chat ends up in one place.
Where to find it
Log inThe menu on the left
How to use it
- Log in. The menu on the left lists every part of WAGenie: Dashboard, Inbox, Notifications, Contacts, Pipelines, Orders, Products, Broadcasts, Automations, Flows and AI Agents. Settings is there too.
- Connect your WhatsApp number first. The next page shows how.
- Send your first message, then answer the replies in the Inbox.
- Add your contacts and products, and connect your payment account, when you are ready to sell.
Example for a business
A bakery
A bakery takes cake orders on WhatsApp. The owner and two helpers used to share one phone. Now all three answer from the shared inbox. A customer picks a cake from the catalogue in the chat and pays with a link. The order then shows in the Orders list, marked as paid.
Good to know
- WAGenie connects to the official WhatsApp Business API from Meta. A number that is in the WhatsApp Business app usually has to leave the app first.
- Each account connects one WhatsApp number.
- Each person sees and does only what their role allows. Admins look after the account and its settings. Agents work the chats and orders.