Talk to customers Notifications
Notifications
See the chats that were assigned to you and the baskets your customers sent.
What it does
Notifications is your own list of things that need you. It shows a chat when someone assigns it to you, and a basket when a customer sends one from your WhatsApp catalogue.
The menu on the left shows a count of unread notifications, so you do not have to open the page to know.
Where to find it
Notifications
How to use it
- Open Notifications from the menu on the left.
- Click a notification to open the chat or the basket it is about.
- Press Mark all as read when you have seen them all.
- If the list does not load, press Retry.
Example for a business
A clinic
The receptionist assigns a patient’s question about a report to the doctor. The doctor sees the alert, opens the chat from Notifications and answers. No one has to shout across the room.
Good to know
- You only see notifications meant for you, not for the whole team.
- To get a desktop alert for every new customer message, switch on Browser notifications in Settings, Your profile. It works only while WAGenie is open in a browser tab, and it is saved to that device.