Talk to customers Quick replies
Quick replies
Save the answers you type again and again, and insert them into a chat in one click.
What it does
A quick reply is a saved message. It can be plain text, or an interactive message such as buttons or a list that you built once.
Your team inserts quick replies from the chat box, so every person gives the same answer to the same question.
Where to find it
SettingsQuick replies
How to use it
- Open Settings and choose Quick replies.
- Add a new one and give it a name. The name is only for your team.
- Choose Text and write the message, or choose Interactive and build the buttons or list.
- Save it.
- In a chat, open the More menu in the chat box and choose Quick replies. Pick one and it is placed in the box. You can still edit it before you send.
- To save something you just typed, use Save as quick reply in the same menu and give it a name.
Example for a business
A tuition centre
A tuition centre gets the same question every day: what are the batch timings. The owner saves one quick reply called Batch timings with the full schedule. Any teacher can now answer in two clicks.
Good to know
- The list in the chat box is empty until you add quick replies in Settings.
- Quick replies can be sent only while the 24 hour chat window is open.
- A saved carousel can also be loaded into a Flow step.