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Show what you sell Typed product codes

Typed product codes

A customer types a product code in the chat, and the order and payment link are made by themselves.

On this page
What it doesWhere to find itHow to use itExample for a businessGood to know

What it does

Many customers already know your product codes. If one types 1859, or 2 1859 for two of them, WAGenie finds the product in your catalogue, makes the order, and sends the payment link.

It reads a message as an order only when every part of it looks like a code, optionally with a quantity. A normal sentence is left for your team.

Where to find it

SettingsOrdersPayment link for typed product codes

How to use it

  1. Save your Razorpay keys first. See Payments with Razorpay.
  2. Make sure your products have codes. See Products.
  3. Open Settings and choose Orders. Find Payment link for typed product codes.
  4. Switch on Send the payment link when a product code is typed.
  5. It uses the same wording as the basket message. To change the wording, edit the message with the payment link in the basket part.
  6. Test it from another phone. Type a real code, for example 1859, and check the reply.

Example for a business

A uniform supplier

A school sends the supplier a message: 2 1859, 1 1902. The supplier’s catalogue has both codes. WAGenie makes one order with both items and sends one payment link. The school pays, and the order turns Paid.

Good to know

  • Ways it is read: 1859, 2 1859, 2 x 1859, 1859 x 2. Several codes can be separated by a comma, a plus, a new line or the word and.
  • A message longer than 200 characters is not read as an order.
  • A number of one or two digits alone, such as 1 or 2, is read as an answer and not as a product.
  • The code must really exist in your catalogue. Words like ok or thanks might look like codes, but nothing happens unless the catalogue has them.
  • An item that is out of stock or has no price gets no link, and your team is told. One message makes one order.
  • It runs before Flows, Automations and the AI auto reply, and it works in every chat. A message that contains one of your automation keywords is left to that automation. No AI is used in this step.
  • Your order limits apply: the smallest order, the largest order, the products in one order and the quantity of one product. The Owner sets them in Settings, Team members, Roles and access.
  • Only the Owner can switch this on or off.